Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions, procurement, billing and payroll services, strategic sourcing, and supplier relationship management to Stripe.
What you'll do
We're looking for a Monetization Operations Analyst to join our growing team. You'll help us improve user experience through accurate and timely onboarding of contracts and workflows and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.
Responsibilities
- Onboard sold custom contracts into our billing systems
- Understand the legal language of contracts and maintain strong attention to detail
- Build scalable and auditable onboarding processes for new and existing users
- Partner with internal systems, deal desk, legal, sales ops, internal audit, go-to-market, engineers, and account managers to develop and improve the process
- Partner with account managers to solve user inquiries related to onboarding implementation, billing, and collections, and troubleshoot as needed
- Analyze our processes and instigate changes to help scale our operations and improve user experience
- Work with other Stripe teams to assist with system implementations for billing and collections, and provide internal and external ad-hoc audit support
- Help scale and optimize our processes by assisting with the execution of projects and programs
- Gain insights into how various businesses on Stripe scale and operate
- Learn the Stripe ways of working and make an impact through process enhancements
- Contribute to building a team and operational culture for Stripe
- Assist with monthly and quarterly flux analysis of metrics
- Assist with ad-hoc projects
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 4–5 years of relevant financial operations and billing experience, or 3+ years of customer service experience with a degree in Business Administration, Finance, or a relevant field
- Excellent communication and organizational skills, both written and verbal
- Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets, and make complex investigation decisions
- Strong knowledge of Google Workspace tools, Salesforce, and Microsoft Office products, and experience working with and analyzing contracts and large data sets
- Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
- Demonstrated experience partnering with cross-functional stakeholders
- Demonstrated history of taking on various types of challenging projects and producing results
- Solution-oriented mindset with enthusiasm for establishing best practices
Preferred qualifications
- Knowledge of payments and the fintech industry
- Flexibility and comfort with changing requirements
- A builder's mindset and a willingness to question assumptions and conventional wisdom
- A passion for creating new systems and solving problems via infrastructure and automation