Overview
As a Billing Client Care Specialist, you’ll be instrumental in creating positive experiences that strengthen our brand and retain clients. Your primary responsibility will be to work with a strong sense of urgency to handle high-touch Client inquiries and escalations with ease, collaborating with teams across the business to ensure alignment for a streamlined Client experience.
Responsibilities
- Responsible for resolving client inquiries and concerns specific to the Billing process.
- Will provide high touch service through personalized, hands-on approach to client support that prioritizes direct human interaction, solution focused and building strong relationships with our clients.
- Maintain knowledge of billing processes and stay current with any changes or updates to process.
- Monitor and respond to email inquiries received via billing email inbox, dedicated billing phone line.
- Responsible for ensuring all inquiries that come to billing are appropriately prioritized and responded to according to department guidelines.
- Create and maintain streamlined communication practices, so that clients are getting consistent information.
- Maintain responsibility for all inquiries while consulting with billing team members and own all follow-up and resolution.
- Monitor all inquiries to ensure you escalate timely to leadership and ensure status and progress is relayed to the client if unable to resolve immediately.
- Monitor trends and report to Team Lead so that we can focus on the root cause to prevent future issues.
- Collect and provide feedback and bring forward process improvements that are focused on client experience.
- Will provide back up support to the billing specialist as needed to ensure billing is completed timely.
Qualifications
- High school diploma or GED required
- Expertise in Billing, with at least 1 year of experience as a Billing specialist
- Lifelong learner with strong curiosity to trouble shoot issues and identify root cause and advise next steps to a solution
- Ability to remain calm and professional in high stress/conflict situations
- Excellent communication skills that are focused on improving the Client experience
- Ability to prioritize and manage multiple tasks
- Excellent problem solving and analytical skills
- MS Office experience, including skills in Microsoft Outlook, Word, and Excel
- Ability to work overtime and flex schedule to accommodate coverage when needed
NoSponsor
Pay Range
USD $21.63 - USD $26.44 /Hr.Originally posted on Himalayas
