Position Overview
We are seeking a compassionate and detail-oriented Billing Specialist to join our team, focusing on patient responsibility collections while maintaining KBH's commitment to supporting families throughout their ABA journey. This role combines insurance patient responsibility collections expertise with strong family advocacy, helping connect families with resources to cover treatment costs while ensuring strong billing processes. The ideal candidate is empathetic, organized, and skilled at building positive relationships with families during sensitive financial conversations. The Billing Specialist will serve as a bridge between our billing operations and the families we serve, always prioritizing the continued care and support of our clients, while ensuring complete and timely collections performance.
Required Experience & Essential Skills
- 1-3 years of experience in healthcare billing/collections, health insurance interactions, or patient financial services
- Experience with insurance verification, claims processing, and accounts receivable
- Knowledge of healthcare billing regulations and HIPAA compliance requirements
- Strong customer service background with experience in sensitive financial conversations
- Excellent communication skills, both written and verbal
- Ability to resolve complex roadblocks independently and maintain diligent follow-up processes
- Willingness to go above and beyond to connect families with resources and help them navigate payment for services
- Familiarity with ABA Services preferred (CPT Codes 97151-97158) and Medicaid eligibility
- Familiarity with EHR systems (CentralReach preferred), and Microsoft Office Suite (Excel, Word, Outlook)
- Detail-oriented with strong organizational and time management skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Familiarity working with both commercial insurance and government-funded (i.e., Medicaid and TRICARE) healthcare payors
- Demonstrated experience driving payor accountability – comfortable pushing on payors and advocating for insurance coverage and timely claims payment on behalf of clients
- Experience working with families or in pediatric, third-party reimbursed healthcare settings preferred
Originally posted on Himalayas