Community Care Specialist - Irvine

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action is seeking a Community Care Specialist for our corporate office in Irvine.

Fully remote/work from home. Must have a quiet designated work area and fast internet.

Compensation: $21- $23 per hour

Schedule: Full-Time Monday to Friday

(Contact center is open from 7am-6pm any shift within those hours will be assigned)

Summary:

Provide a high level of customer service while assisting clients and vendors with maintenance requests, accounting questions, and other general questions over the phone, chat, and email daily.

What You’ll Do (Job Duties)

• Available to receive all incoming calls while following any necessary scripts and meeting standards. 60-80 calls a day.
• Listen to voicemails and process appropriately.
• Assist with handling chats from residents.
• Process incoming emails from managers, vendors, and homeowners.
• Create work orders and relay them to vendors or managers.
• Return all phone calls in accordance with company policy.
• Take very detailed messages and relay the information and enter notes.
• Communicate with managers regarding any requests needing special attention.
• Understand and act in accordance with relevant Community Care standard Operation Procedures (SOPs).
• Perform any other task, which may be necessary for the smooth operation of the management aspect of the Community Care Department.
• Available to work all shifts within the department, between 7am-6pm PST.

Who You Are (Skills/Experience)

• Must be 18 years of age and have a high school diploma or equivalent.
• Must have a general knowledge of Microsoft Outlook as well as a general knowledge of office equipment such as their personal computer. Minimum typing speed of 30 wpm.
• At least 2 years of experience in a customer service call center environment.
• Individual must demonstrate a high level of customer service, sound judgment, excellent problem-solving skills and the ability to multi-task in a fast-paced environment.
• Must be able to read and interpret documents such as operating and maintenance instructions, and procedure manuals in addition to speaking and annunciate clearly over the telephone. Must have excellent written communication skills.
• Personable, outgoing and enthusiastic personality. Individuals must be self-motivated and able to work independently.
• Prolonged periods sitting at a desk and working on a computer.
• Constant use of a telephone and wearing a headset.

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.