Join us in redefining the creator economy with AI
Fanvue is one of the fastest-growing creator monetisation platforms globally. We're an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale. Following our recent Series A, Fanvue has surpassed $200M+ in annual recurring revenue, with triple-digit year-on-year growth, supporting hundreds of thousands of creators and millions of fans worldwide.
As Fanvue scales globally, trust, speed, and quality of support become core to our retention engine. Creator and fan experience is not a back-office function here. It directly impacts revenue, loyalty, and platform reputation. This role exists to ensure our support remains fast, empathetic, and high-quality across time zones as we grow.
🎯 The Role
We're hiring a Customer Support Executive to join our growing Support team.
This is a remote role working a rotating 5-day shift pattern that includes weekends and covers our support windows across time zones. You'll be on the front line of the Fanvue experience, supporting creators and fans with clarity, ownership, and professionalism.
You are not just answering tickets. You are protecting trust, retention, and platform quality.
🚀 What You'll Do
Respond to creator and fan queries via live chat and email
Deliver timely, thoughtful, and solution-focused support during your assigned shifts
Troubleshoot platform issues, payment queries, and content-related questions using internal tools
Escalate urgent or complex issues clearly and efficiently following defined processes
Communicate with empathy, precision, and consistency aligned with Fanvue's voice and standards
Proactively flag bugs, product feedback, and recurring themes to the wider team
Contribute to internal documentation and Help Centre content where needed
👀 Who You Are
2+ years' experience in a technical customer support or customer service role, ideally within digital, tech, fintech, or creator platforms
Strong written communicator with a calm, empathetic, and clear tone
Comfortable working independently, especially during weekend or off-hours shifts
Quick to learn new tools, processes, and product functionality
Calm under pressure and resourceful when solving problems
Comfortable handling NSFW content
Familiar with tools such as Intercom, Slack, Notion, Retool, or similar
Genuinely interested in the creator economy and supporting independent creators
🕒 Shifts & Availability
This is a remote role working a rotating 5-day pattern that includes weekends. Our support runs across three daily shift windows:
9am to 6pm
6pm to 2am
2am to 9am
Weekends are part of the rota. You'll be assigned a consistent 5-day pattern and shift window. Example patterns:
Sat, Sun, Mon, Tue, Wed
Sat, Sun, Wed, Thu, Fri
✨ You'll Thrive Here If
You take pride in solving problems thoroughly and efficiently
You care deeply about customer experience and quality
You are comfortable owning issues end-to-end
You enjoy working in a fast-moving, high-growth environment
You like spotting patterns and improving processes over time
⚠️ You'll Struggle Here If
You prefer rigid scripts over thoughtful problem-solving
You avoid ownership of complex issues
You are uncomfortable working independently
You struggle in fast-paced environments with evolving processes
🌍 Why Join Fanvue?
Named one of The Sunday Times Best Places to Work 2025
Be part of a $200M+ ARR platform shaping the future of the creator economy
Remote working with flexibility during assigned hours
Unlimited holiday
Clear progression opportunities within Support and beyond
Budget for growth and wellbeing
A culture that values innovation, ownership, transparency, and speed
⭐ Fanvue is for Everyone
We believe diverse teams build better products. Even if you do not meet every requirement listed, we encourage you to apply. Potential, mindset, and curiosity matter just as much as experience.
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