MRF:383891
Is This YOU? Then We Want to Meet You!
We are seeking a responsive, tech-savvy, and empathetic professional to join our team. In this fully remote role, you will manage incoming customer inquiries through text-based digital channels including live chat, email, and SMS. You will work within our support suite to handle tickets efficiently, manage subscription accounts, and ensure high customer satisfaction.
Requirements:
Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
Hiring Budget: $4 USD/hr
Working Condition: Part-time
Schedule:Wednesday-Friday 12pm - 4pm EST. Ability to commit to a consistent 20-hour weekly schedule (4 hours per day), which may include occasional weekend morning digital queue coverage.
Is This YOU? Then We Want to Meet You!
We are seeking a responsive, tech-savvy, and empathetic professional to join our team. In this fully remote role, you will manage incoming customer inquiries through text-based digital channels including live chat, email, and SMS. You will work within our support suite to handle tickets efficiently, manage subscription accounts, and ensure high customer satisfaction.
Requirements:
- Written Ticket Resolution: Respond promptly to customer inquiries via email, live chat, and
SMS regarding order statuses, delivery timelines, and product information. - Modern Support Tools: Use our helpdesk dashboard to track, tag, and swiftly resolve incoming
tickets. - Account & Subscription Support: Assist customers remotely with modifying active orders, updating delivery frequencies, adjusting billing details, and processing refunds or returns.
- Proactively flag and report recurring customer friction points or dashboard bugs to the E-commerce Operations team to improve backend systems.
- Cross-Department Communication: Coordinate virtually via internal team messaging platforms (e.g., Slack/Teams) with fulfillment and logistics teams to resolve complex order discrepancies.
- Experience: 1–2 years of experience in a digital customer service or text-based support role, preferably within a remote, e-commerce, or D2C environment.
- Exceptional Written Communication: Strong written English with impeccable grammar, spelling, and a knack for explaining technical troubleshooting steps in a warm, clear, and helpful tone.
- Home Office Setup: A quiet dedicated workspace, a reliable high-speed internet connection, and comfort working independently in a remote team structure.
- Tech Literacy: Comfortable navigating cloud-based helpdesk software, e-commerce platforms,CRM dashboards, and multi-channel text communication tools.
- A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
- A quiet, cozy workspace to handle calls and chats like a pro.
- Flexible with work schedule.
Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
Hiring Budget: $4 USD/hr
Working Condition: Part-time
Schedule:Wednesday-Friday 12pm - 4pm EST. Ability to commit to a consistent 20-hour weekly schedule (4 hours per day), which may include occasional weekend morning digital queue coverage.
Originally posted on Himalayas
