Employment Type:
Volunteer
Location:
Based in Chicago, IL; Performed remotely
Compensation:
College credit if applicable
Reports To:
Executive Director
Job Scope:
The position of Salesforce Specialist will be responsible for maintaining daily operations of the Salesforce CRM System. This will include system administration, user support and training, change control, interface design, data quality, requirements gathering and reporting. The Salesforce Specialist will serve as subject matter expert on Salesforce CRM System application; design, set up, and customize Salesforce CRM System modules for fundraising, knowledge management, grant management and donor/volunteer management. The Specialist will also be responsible for other functions as needed in order to maximize product efficiency and usefulness and meet the needs of the organization.
Description of Duties / Responsibilities:
Job Tasks:
Administration of The Aparecio Foundation’s Salesforce CRM system and development of related to its adoption and ongoing success.
Administration of user management, including training staff in different departments on how best to use Salesforce modules.
Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards. Modify as needed.
Maintain overall system configuration, change control, and enhancements.
Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, content folder rights, groups, list view rights, and custom pages.
Maintain and create workflow rules, validation rules, formula fields and escalation rules.
Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.
Manage operational requests and troubleshoot issues, working with diverse user groups.
Act as the primary point of contact for Salesforce CRM System users.
Maintain system metrics to track trends in usage and data integrity.
Manage the production of product and service-related training materials.
Conduct training of Salesforce CRM System to users. Present changes/system enhancements and overall training to diverse audiences.
Support the tracking and reporting of all Salesforce CRM System feature request(s) and development initiatives.
Provide high quality support via telephone and email.
Identify Salesforce.com usage problems and craft technical/communication plans to remedy.
Willingness to learn Salesforce CRM System development.
Job Qualifications / Requirements:
Knowledge is defined as the acquisition of information stored in memory through experience and learning.
Skills represent the practical aspect of knowledge. The implementation of knowledge in daily tasks that can be acquired or developed through training is termed as skill.
Lastly, ability is characterized as the stable and abstract behavioral and cognitive capacity.
Education and/or Experience:
Minimum 1-2 years of hands-on experience with Salesforce CRM system; nonprofit Salesforce experience preferred.
Minimum 2 years of IT experience/ technical application development skills preferred.
Bachelor’s degree in IT or related field desired/ Masters preferred.
1-2 years’ experience in Customer service/Salesforce CRM system.
Knowledge Requirements:
English Language -Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personal Service -Knowledge of principles and processes for providing personal services. This includes personal needs assessment, meeting quality standards for services, and evaluation of personal satisfaction.
Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Marketing - Knowledge of principles and methods for showing, promoting, and providing services. This includes marketing strategies and tactics.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics - Knowledge of electronic equipment, and computer hardware and software, including applications and programming.
Skill Requirements:
Critical Thinking- Skill to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Communication skills (Written and Oral) – Skill to speak, write, and listen effectively.
Time Management Skills- Skill to manage working time effectively to achieve quality results for the foundation and the overall organization goals, and manage personal time to fulfill requirements.
Judgment and Decision Skills- Skill to evaluate and consider the relative costs and benefits of potential actions to choose the most appropriate one as well as impact judgments will have on organization’s profits.
Interpersonal Skills- Skill to develop mutually trusting relationships with others who are different from themselves; listen and respect alternative perspectives and view points and demonstrate professional behavior and relationships that are collaborative and team oriented.
Active Listening Skills- Skill to give full attention to what people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Analytical Skills- Skill to visualize, articulate, and solve complex problems and concepts and make sensible decisions based on available information.
Technology skills- Skill to use understanding of computer and software for the completion of job requirements.
Leadership/Management Skills- Skill to take charge and manage co-workers/ employees.
Planning/Organizing Skills- Skill to design, plan, organize and implement projects and tasks within allotted timeframe.
Ability Requirements:
Oral Expression - Ability to communicate ideas and express thoughts in a comprehensive way for others.
Oral Comprehension - Ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension - Ability to understand and read written materials to present it to staff in an effective and comprehensive way.
Speech Clarity - Ability to communicate information in a clear and understandable way for staff.
Problem Sensitivity - Ability to tell when something is wrong or has a possibility to go wrong.
Inductive Reasoning - Ability to combine separate pieces of information and create general rules of relationships by crafting a model of problem solving, or a process.
Deductive Reasoning - Ability to apply general rules and theories to unrelated facts to create a whole picture of the task, problem or issue at stake.
Fluency of Ideas - Ability to generate plenty of ideas related to a certain task or issue; to provide quality of ideas and creativity.
Flexibility - Ability to be adaptable to changes and flexible toward others’ communication style, work style, thoughts, and behaviors.
Salesforce Usage - Ability to determine most effective use of Salesforce modules to meet Aparecio’s needs.
Computing - Ability to explain computing concepts to non-technical people.
Work Context:
Work is performed remotely and appropriate technology to complete job duties and responsibilities is job incumbent’s responsibility within reasonable expectation.
Maintain contact with Aparecio Foundation directors, team members and interns via phone calls or electronic communication on daily and/or weekly basis to convey information on projects’ updates and plans for next steps.
Use of electronic communication to inform and notify on project progress and sudden work schedule or other work related changes.
Discuss face-to-face with team at designated meeting times on project progress and follow up activities to promote organization development.
Use of client friendly language in developing and presenting content and programs.
Aparecio Organizational Culture:
The culture of Aparecio Foundation is characterized by an informal and laid back environment, where employees work independently and in teams to develop and carry out effective organizational structure and work processes. Employees are driven through self-motivation and passion for the not-for-profit sector. Through the development of quality services to the enhancement of the organization’s goals and objectives employees are able to use their strengths and skills the best ways they can! Therefore Aparecio Foundation employees are given freedom to be creative and energetic in performing their tasks and duties as professionals in their respective field of expertise.
Emphasis is placed on building a sense of unity throughout the organization.
Support is provided via feedback, skill support and project enhancement characterized by constant and open communication with collaborative sharing of ideas. Mutual trust is placed on each employee to accomplish tasks effectively and on time.
Currently there is not a Reward or Recognition System in place and most of the employees are expected to accomplish their tasks based on self-motivation, self-discipline, and passion for the work they do. Employees may be motivated through verbal recognition and rewards for their project accomplishments as a formal Performance Appraisal and Performance Management Process is not in place at this time. As evidenced here, Aparecio Foundation is working toward improvement and implementation of organizational structures and processes on a continuous basis to achieve its mission.
All your information will be kept confidential according to EEO guidelines.
Hasana, Inc. is an accessible luxury brand. The spirit of the
collection features high-end men's and women's clothing and
accessories for timeless style. We provide custom, hand-made items
ranging from contemporary to classic. Each item purchased directly
benefits The Apareció Foundation and women's education.
Hasana, Inc. is seeking talented students in the Chicago Loop area for
a variety of spring internship positions. Take advantage of on the
job training, mentorship and exposure to all aspects of the fashion
industry.
Hasana, Inc. is committed to developing a fun and productive work
culture that is conducive to positive results!
We offer a uniquely open environment that demands initiative and
imagination from every single team member that are heard, tested, and
genuinely empowered to lead by example and create lasting impacts on
our organization, its programs, and the community.
Please note that this is an unpaid internship.
This is an unpaid Volunteer / Intern position.
Originally posted on Himalayas
